Sorted. reads every email, checks the Shopify order and writes the reply in your voice, or sends it for you. Your customers hear back in minutes. You get your evenings back.
Most support email is the same dozen questions. Sorted. answers those properly, with the real order in front of it, and hands you the ones that need a person.
Each message is sorted by topic, urgency and mood the moment it lands. Angry or time-critical? It's flagged to the top, not buried.
Before it writes a word, it looks up the order: what was bought, whether it's shipped, the courier and the tracking. Replies start from facts, not guesses.
Your tone, your sign-off, your policies. Every edit you make teaches it, and your knowledge base keeps it accurate.
Switch it on one category at a time. Every auto-reply waits a few minutes, so you can always pull it back.
Set your returns window and conditions once. A tidy returns form collects the details, and replies follow your policy every time.
Spot the questions you answer every week, turn them into articles, and give customers a searchable help centre with your name on it.
A friendly assistant on your shop that can check an order, suggest products and hand over to your team when it should.
"Which orders are late this week?" "Who's waiting on a refund?" Ask your inbox in plain English and get the answer with links.
Assign tickets, @mention a colleague in a private note, pin the important bits and see who's handling what. Nobody answers the same email twice.
What came in, what was sent, what's still waiting and which orders are late, in your inbox each day. Plus analytics when you want to dig in.
No developers, no migration project. Connect two things, watch it work, then let it off the lead when you're ready.
Point Sorted. at your support inbox. New emails are read as they land and every thread stays together.
About 5 minutesOrders, tracking and products flow in, so every reply knows exactly what the customer bought.
About 5 minutesFor the first week or two, it drafts and you send. Tweak anything; it learns your tone and policies as you go.
Your first weekCategory by category, let it reply on its own. Tricky, high-value or upset customers still come to you.
When you're readySome shops need know-how a general assistant doesn't have. Add-ons teach Sorted. your trade, and switch on in a click.
For shops selling CarPlay / Android Auto retrofit kits and car audio: a Wrong wires page with an AI agent that identifies connectors from photos and chases customers, a daily adapters-to-order report, and car-fitting know-how in every AI reply.
Every plan starts with a 14-day free trial. No card needed, cancel whenever you like.
For a small shop getting its inbox under control.
For busy stores that want the AI sending on its own.
For high-volume teams and multiple brands.
Only if you switch that on, and only for the categories you choose. Out of the box, Sorted. drafts and you send.
Even with auto-send on, it holds back anything it isn't confident about, orders over your value limit and customers who are clearly upset. Every automatic reply waits a few minutes first, so you can undo it.
Your support inbox connects over standard IMAP and SMTP, so Gmail and Google Workspace work out of the box, as do most other email providers. Replies go out from your own address, so customers just see you.
Sorted. is built for Shopify stores: order lookups, tracking, refunds and products all come from your Shopify admin. You can connect your mailbox first and add Shopify a few minutes later.
It writes like you do. You set the tone and sign-off, it learns from every edit you make, and it uses your own knowledge base and policies, so replies sound like your shop rather than a call centre.
Each new customer conversation the AI works on counts once, however many replies it takes. If you go past your monthly allowance, emails still arrive and your team can answer them; the AI simply pauses drafting until next month, or until you upgrade.
Sorted. uses Claude, from Anthropic, through their commercial API. Under those terms your data isn't used to train their models. Your customers' data is processed only to run your support, and you can have it exported or deleted whenever you ask. The details are in our privacy policy and DPA.
Yes. Plans are monthly with no contract. Cancel from your billing page and you keep access to the end of the period you've paid for, with time to export your data.
Start a 14-day free trial. No card, no contract, and you'll see your first drafts today.